Hourlie Refund Policy

The use of services from Swift Technicians [hereafter referred to as "Swift Tech"] constitutes agreement to theseterms.

A Buyer is entitled to receive a refund under the following circumstances:
a) no response: Swift Tech has not responded to the Client after payment of fees within ten (10) working day of the Commencement of the Job;
b) non-delivery:
  1. for Hourlies, Swift Tech of an Hourlie did not deliver the scope of work within the delivery timescales indicated in the Hourlie.
  2. for fixed price or price per item Custom Jobs, non-delivery means agreed scope of work was not delivered within the agreed timescales;
  3. for per hour rate Custom Jobs no time has been spent
  • Buyer and Swift Tech may mutually agree to a refund for reasons other than the previous clause however authorization of such refunds will be subject to a review by SWIFT TECH , as defined in Section 6.3.
  • Buyers must avoid filing a dispute or reversing payment through their credit card holder, Bank or PayPal. Attempts to seek a refund in this way will lead to the Buyer's account being automatically suspended.
6.3 Requesting a refund
  • A Buyer can request a refund of the funds held in the Escrow Account using the "Request Refund" action in the WorkStream and specifying a reason for their request:
    a) Swift Tech must either approve or reject the Refund Request. Rejected Refund Requests are raised automatically to SWIFT TECH for Dispute assistance and handled in accordance with Section 7;
    b) if Swift Tech does not respond to a Refund Request within three (3) working days (a "non-actioned" Refund Request) then SWIFT TECH may release the funds automatically back to the Buyer subject to the following clause.
  • SWIFT TECH will process approved (or non-actioned) refund requests back to the Buyer's SWIFT TECH Wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties' obligations under these terms and conditions. If SWIFT TECH reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations SWIFT TECH shall not be obliged to make the refund.
6.4 Refund and cancellation penalties
  • Users are strictly discouraged from causing cancellations and refunds. Refunds will impact Users standing in the SWIFT TECH marketplace as follows:
    a) whereSwift Tech is at fault for the refund (for example, due to no response, poor quality of work or they have cancelled the Job), it will negatively impact their Swift Tech status and rankings;
    b) where the Buyer is found to be the cause for the refund (for example, an early cancellation due to a change in their business need) it will negatively impact their Buyer status;
    c) multiple refunds attributed to a User will lead to temporary and/ or permanent restrictions on their account depending upon the severity.
  • SWIFT TECH will process approved (or non-actioned) refund requests back to the Buyer's SWIFT TECH Wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties' obligations under these terms and conditions. If SWIFT TECH reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations SWIFT TECH shall not be obliged to make the refund.
7. Disputes
  • SWIFT TECH encourages Buyers to try and resolve any disagreements between amicably. However should that not be possible SWIFT TECH Customer Services can provide Dispute resolution mechanism.
  • If the amount disputed is £100 (or €130 or USD $160) or above, SWIFT TECH may reach out to both parties in order to mediate and try and bring the Dispute to resolution.
  • SWIFT TECH will aim to make a resolution decision on behalf of both parties within seven (7) days. If a mutual resolution has already been agreed between both parties in writing, then the dispute will either be cancelled or resolved in line with the mutual agreement.
  • In the event of having to make a resolution decision, SWIFT TECH will use only the written communication as sole evidence, and consider:
    a) if both parties are acting in good faith and have tried to resolve the issue between themselves before contacting us, including at least a second attempt made between both parties to complete or rectify the Job;
    b) if the Job was delivered (or the milestone was met, if the Dispute is for a milestone payment) in accordance with the terms in Section 3;
    c) for Disputes concerning the quality of the work delivered: SWIFT TECH will consider whether Swift Tech has met general quality standards as defined in Section 3.3. Assessments on quality i) down to perceived taste, or ii) requiring specialist technical or subject matter expertise, will not form part of the resolution decision;
    d) if the Buyer and Swift Tech have complied with these terms and conditions.
    In the event of having to make a resolution decision on behalf of the parties, SWIFT TECH will notify both parties within fourteen (14) days of the Dispute. The disputed funds shall be dealt with in accordance with the resolution decision and these terms and conditions. Our involvement with the Dispute ends once the resolution in relation to the Dispute has been communicated